Erstwilder Reviews
Erstwilder Customer Reviews (3)
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Erstwilder Customer’s Q&A
Erstwilder FAQs
About erstwilder.com Prices and Cost?
Erstwilder offers a variety of products with different prices. For instance, the Panther's Embrace Enamel Pin is priced at $19.95 AUD, the Geometric Fanfare Necklace and the Butterfly Sonata Necklace are both priced at $129.95 AUD, while the Regal Intrigue Necklace is slightly cheaper at $119.95 AUD. Hair accessories like the Butterfly Sonata Hair Clip Claw and the Regal Intrigue Hair Clips Set - 2 Piece are priced at $79.95 AUD and $54.95 AUD respectively. The Untamed Elegance Enamel Pin Pack - 4 Piece is available for $69.95 AUD. Earrings such as the Whispers of the Nile Drop Earrings, Deco Cicada Drop Earrings, and Regal Intrigue Drop Earrings are all priced at $59.95 AUD. The Jaguar Solid Black Resin Drop Earrings in both silver and gold variants are priced at $15 AUD, while the Leaf Textured Emerald Resin Drop Earrings in both silver and gold variants are priced at $25 AUD. Brooches like the Harmonious Bloom Brooch and the Elegant Venom Brooch are priced at $54.95 AUD and $44.95 AUD respectively. Please note that these prices are subject to change and may vary depending on the product's availability.
What is the return policy of Erstwilder?
Erstwilder offers a comprehensive 60-day refund or exchange policy for all purchases on erstwilder.com. If a customer changes their mind or receives a faulty product, they can email the team at hello@erstwilder.com to initiate a return or exchange. All items must be returned in their original condition and with the Erstwilder branded packaging. The return address is: Erstwilder Att: Erstwilder Returns 13 Edgecombe Court Moorabbin, Victoria, Australia, 3189. Please note that earrings cannot be returned for hygiene reasons. Purchases using gift cards will be refunded with the issue of a new digital gift card. Gifts and gift cards cannot be returned or exchanged. Please allow 10 working days for returns to be received and processed. If making a return or exchange for any reason other than a fault or error on Erstwilder's behalf, the postage component of the order cannot be refunded and the customer will be responsible for return shipping to Erstwilder and/or additional shipping of exchange item/s. If a customer has purchased an Erstwilder product from an authorised stockist, any request for a refund or exchange must be first directed to the store of purchase. Return and exchange policies are subject to the discretion of individual stockists. The same policy stated above may not apply. If a refund does not appear in a customer's bank account after 10 working days, they should contact Erstwilder.
About erstwilder.com Popular Products and Services?
Erstwilder is known for its collectible, limited-run adornments. The website offers a variety of products including brooches, necklaces, earrings, scarves, and more. Some of the popular items include the Oasis of Opulence Brooch, Princely Primate Brooch, Elegant Venom Brooch, Harmonious Bloom Brooch, and Pachyderm Dream Brooch. They also offer Lucky Dips, which include a mix of in-stock and sold-out designs. Customers have the chance to receive a Lucky Dip Exclusive design. Erstwilder also has a commitment to charitable giving, with a total of $283,005 in donations to date and $36,532 in donations in 2023. They donate 1% of all sales. The company's mission is to spark joy in the world through all that they do. They have been doing this since 2011. Their designs can touch people, enable self-expression, inspire confidence, open conversations, start friendships, provoke nostalgia, and even assist people in getting through their tougher days.
What is the price range of Erstwilder products?
Erstwilder offers a variety of products with a wide range of prices. For instance, brooches are priced between $44.95 AUD and $59.95 AUD. Necklaces can be found for $129.95 AUD, and enamel pins are available for $19.95 AUD. Prices for earrings start at $15 AUD and go up to $59.95 AUD. Please note that these prices are subject to change and may vary based on the specific product and design.
How can I purchase an item from Erstwilder?
To purchase an item from Erstwilder, follow these steps:
- Create an account on the Erstwilder website. This will also automatically set up an Erstwilder Rewards account, giving you 1,500 bonus points to start your loyalty club membership.
- Subscribe to emails and follow Erstwilder on social media. This will keep you updated with announcements, sneak peeks, collection reveal videos, and launch dates.
- Familiarize yourself with the FAQs on the Erstwilder website. This can answer questions about shipping, returns, re-stocks, payment options, and more.
- Prepare your discount codes. If you have received a discount offer via email or plan to redeem a discount code via the rewards program, have your code ready to be pasted into the discount code field at checkout.
- Know the release time and double-check it for your timezone. Have your list of items ready that you want to order.
- Use a computer for a faster checkout process. Use the “add to bag” button that appears right below each item. Don’t slow down by opening up the individual product page. If you’ll be buying more than one item then you can increase the number to 2 in the sidebar that appears, which shows the items in your cart. You have to close the sidebar before you can continue shopping.
Remember, Erstwilder is a limited run brand, and many of their new releases sell out within seconds. So, being prepared can help secure your favorite designs on launch day. Happy shopping!
About erstwilder.com Payment Method?
Erstwilder.com offers a payment method called Klarna. Klarna is a global payment and shopping provider that allows shoppers to buy now and pay later. When you pay in 4 interest-free instalments with Klarna, your purchase is split into 4 payments automatically charged to your debit or credit card every 2 weeks. There is no interest and no fees when payments are made on time. Currently, Klarna is only offered in Australia. There are no added costs or upfront fees when using this payment option. A late fee may be charged for payments made after the due date. When you choose to pay in 4 interest-free instalments, Klarna may perform a hard credit check. As soon as your order is shipped, you will receive an email from Klarna outlining your payment schedule. Payments will be automatically withdrawn from the debit/credit card you provided at checkout. The first ¼ of your payment is due when your order has shipped. The remaining three payments will automatically charge every two weeks. Your payment information is processed securely by Klarna. No payment details are shared with Erstwilder. All transactions take place via connections secured with the latest industry standard security protocols.
Can I use other payment methods on Erstwilder.com?
Erstwilder.com offers several payment options. One of them is Klarna, a global payment and shopping provider that allows shoppers to buy now and pay later. Your purchase is split into 4 payments automatically charged to your debit or credit card every 2 weeks. There is no interest and no fees when payments are made on time. Another option is AfterPay, which requires a Visa or Mastercard credit or Debit card, to be over 18 years of age and to live in Australia or New Zealand. All are safe, simple and convenient payment options, which allow you to shop now and pay later for your purchases, but receive your parcels immediately. For all the details to choose the right service provider for you, please visit the providers' websites.
How do I contact customer service at Erstwilder.com?
To get in touch with Erstwilder's customer service, there are several methods available. For general inquiries or questions about past, existing, or future orders, the primary contact email is hello@erstwilder.com. For press, PR, or media-related inquiries, the contact email is press@erstwilder.com. If interested in becoming an official Erstwilder stockist, the contact email is wholesale@erstwilder.com. Additionally, Erstwilder can be reached via Facebook Messenger or Live Chat on their site during standard business hours, 9:00am – 5:00pm (AEST), Monday to Friday. They also check Facebook Messages outside of those times.
erstwilder.com Return Policy?
Erstwilder offers a 60-day return policy for all purchases on erstwilder.com that meet the following criteria: - Items must be returned within 60 days of purchase together with proof of purchase. - Items must be in their original condition with accompanying gift boxes, story cards and swing tags.
Regarding the shipping policy, Erstwilder provides FREE Express shipping for all orders over $80. For all other orders under $80, a flat rate of $7.95 is charged for Express shipping. All domestic orders are sent via Australia Post Express. Deliveries to major cities should arrive within 3 business days. All parcels larger than letterbox size require signature upon delivery. If you wish to have your parcel left at your door, please select 'Authority to Leave' at checkout and add a note detailing where the parcel is to be left. However, by doing so, Erstwilder and Australia Post are not liable for any missing parcels.